Wednesday, 19 January 2011

Time to clean up

Dirty cutlery, crockery and tableware
Why do so many catering establishments of all standards and reputations let themselves down so badly in this way? When was the last time you enjoyed a cup of branded or unbranded tea or coffee in perfectly clean crockery or with a shiny spoon? Most chains have given up on the spoon replacing it with some “fair trade” and "sustainable" wood !
Is it not time that as customers we started to fight back and demand cleanliness?  Why, if they cannot get the public facing areas right what’s happening out of sight?
Owners, managers and franchisees had better get their acts together and begin to train and motivate their employees/ colleagues / team members / associates much, much better. Can you think of a better way to undermine the “made freshly here” message being given for cakes, sandwiches, paninis, soup of the day, chefs special than dirty trays, collection points etc.
It takes two to tango so as consumers and customers let us start voting with our feet and only spend our hard won cash in those establishments that really do care for their employees & customers by ensuring the highest levels of cleanliness thus rewarding their commitment to training and passion for customer service.